FAQs

We hope you will feel welcome when you come to Upton Vale. Here are some of the frequently asked questions which might be helpful for you. If you would like to speak to someone before coming along please do not hesitate to contact us at the Church Office on 01803 400403.

What time should I arrive?

We suggest arriving at least 15 minutes before the start of the service so you have time to find a seat and get any information you might need.

What should I wear?

We are a relaxed and welcoming church. Please wear whatever you feel comfortable in.

Where can I get information?

Our Welcome Team wear orange lanyards and badges, they are available to answer any questions, help you find a seat or anything else you might need. As you enter the building you will see the Welcome Desk which is manned before and after the service. This is where you can pick up lots of written information, sign up for activities, and ask any questions you might have.

How will I find my way around?

Plans of the building are displayed to help you find your way around. Please do ask one of our Welcome Team if you need any help.

Where are the toilets?

Toilets are located down the short flight of steps from the reception area when you enter the church. We also have toilets for the disabled on the level area through the church by the Lymington Room. Look out for the signs or please ask a member of the Welcome Team to direct you to the nearest one.

Do I need a Bible?

Lots of Bibles are available for you to use – you should find a copy in the seat near you. We use the New International Version.

Do I have to give money?

We usually take up an offering during each service as part of our worship of God. The money supports Christian work in this church and around the world. We encourage members of the church to give regularly but please don’t feel obligated to contribute while you are just visiting us!

How do you celebrate Communion and can I join in?

We celebrate Communion once a month in the morning and once every few months at Songs of Praise. The bread is passed around on plates – usually people take a piece and eat it as they are served. Non-alcoholic wine is served in individual small cups – we like to wait until everyone has been served and then drink it together as a sign of our oneness in Christ. Anyone who knows Jesus Christ as their Saviour and Lord is welcome to take communion with us, regardless of your church background. If you’re not sure what this means, or you feel uncomfortable about taking bread and wine, please feel free to let the plates pass you by.

Where should I go after the service?

Do hang around after the service and head to the Coffee Points where you can get a drink and there will be people waiting to make sure you feel welcome.

Is there someone who can pray for me?

A prayer ministry team are available at the end of the morning service. They wear blue lanyards and are at the front of the church, usually at the left hand side as you are facing the stage. They will be happy to pray for you or just to listen if you would like to talk to someone.

What about children and teenagers?

Children and young people join us for the worship at the start of the service and we announce when it is time for them to go to their groups. There are arrows displayed around the building showing the location of the various groups. Parents should drop the children off at their groups and collect them at the end of the service. Teenagers are usually happy to make their own way to their group. All our children and youth workers have DBS clearance and operate under our Safe to Grow Policy. If you have any questions about children and youth work please ask our Youth Pastor and Safeguarding Trustee, This email address is being protected from spambots. You need JavaScript enabled to view it. or feel free to phone or email the This email address is being protected from spambots. You need JavaScript enabled to view it. during the week (01803 400403).

What provision is there for people with sight/hearing difficulties?

A hearing loop is provided for those who need it. Words for the songs and hymns are projected on to the screen at the front and monitors at the sides. If you have difficulty seeing these please ask a member of the Welcome Team who will provide you with a printed copy. We also use the screens to project information such as details of events and video and pictures that help enrich our worship. If you are worried that you have missed something, please ask a member of the Welcome Team. If we can help you by providing things in a different format please call the This email address is being protected from spambots. You need JavaScript enabled to view it. on 01803 400403 during the week and we will do our best to accommodate your needs.